FAQ

Most of our commonly asked questions are below for your convenience. If you have a new question please send us an email or call (888) 887-0013 Thank you!

Where do you ship from?

We ship from our warehouse in Denver, CO. 

What is the difference between the MasonBrite™ Classic and Primo?

The classic version does not include a jar.  

If I order today when can I expect to receive my MasonBrite™?

Your order will normally be received within 5 days using our free shipping service provider UPS or USPS ground. If you'd like to receive it sooner please select the appropriate alternative option. 

What is the magnification level on MasonBrite™?

There are actually two magnification levels, 3X & 5X for optimal viewing.

How long will my MasonBrite™ hold a charge?

Under normal use the battery can support up to 1-2 hours of use. 

Are MasonBrite™ jar lids airtight?

Our lids are primarily used for displaying your product in a new light. Over exposure to LEDs and clear glass will dry out your herb. MasonBrite was created to provide maximum display and clarity of your herbs. 

What is the optimal viewing distance for MasonBrite™?

For 3X optimized viewing distance from the lense is 1-10"

For 5X optimized viewing distance from the lense is 1-3"

What is the warranty for MasonBrite™?

The warranty covers MasonBrite™ 90 days from the day that you receive it. 

What other colors are available for MasonBrite™?

Currently we only carry the MasonBrite™ in black, however other options will be available in the near future. 

Can I buy insurance for my order to protect it during shipping?

Yes! Be sure to select the Route Package Protection at checkout.