Skip to content
FREE SHIPPING
on all US Orders
on all US Orders
Refund policy
Returns
Your purchase is covered by a 90 Day Warranty. You can return your item to us within 30 days, however, and receive a refund minus shipping for any reason. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@masonbrite.com and send your item to: PO BOX 4422, LYNCHBURG VA 24502, United States.
Shipping
To return your product, you should mail your product to: MasonBrite.com, PO BOX 4422, LYNCHBURG VA 24502, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please note we cannot guarantee that we will receive your returned item without tracking or insurance.
Your purchase is covered by a 90 Day Warranty. You can return your item to us within 30 days, however, and receive a refund minus shipping for any reason. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@masonbrite.com and send your item to: PO BOX 4422, LYNCHBURG VA 24502, United States.
Shipping
To return your product, you should mail your product to: MasonBrite.com, PO BOX 4422, LYNCHBURG VA 24502, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please note we cannot guarantee that we will receive your returned item without tracking or insurance.